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Remote Diangostics
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From the Teleservice Centre to every corner of the world
We create an on-line connection via modem between the Service Centre and the machine or production host computer. This allows your machine to be remote controlled, diagnosed and functions influenced directly from the Centre - as if the operator were there in the room. Even while production is actually running!
Some examples:
- Display of PLC addresses to help ascertain current machine statuses
- Machine operation, for example to calibrate the width adjustment or to change line points
- Transmission of machine-specific texts (operating data acquisition lists, programs etc.)
- Transmission of PLC software
- Programming of workpieces in processing centres
The benefits are obvious
- Fast localization of faults
- Faults can be remedied immediately during programming or operation
- Where work is required on the mechanical or electric/electronic system, selective steps can be initiated such as instruction of your own maintenance staff on how to remedy the fault or requesting a call from a Homag service technician
- Minimization of machine downtime
- Avoidance of unnecessary on-site service calls
- Versatile support for machine operators in case of staff absence or during the familiarization phase
- Fast, selctive ordering of spare parts
- Considerable reduction of cost for both sides
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